Shipping policy

Shipping Policy

Thank you for shopping with Famacares. Here is everything you need to know about how we get your order to you.

Where we ship

We currently ship to the United States, Canada, the United Kingdom and Australia.

Processing time

Orders are processed within 1 business day (Monday to Friday, excluding public holidays). Orders placed on a weekend or holiday are processed on the next business day.

Delivery time

Once your order has shipped, it usually arrives within 3–5 business days. Delivery times are estimates and can occasionally be longer because of the destination, carrier delays, customs checks or busy holiday periods.

Shipping costs

Any shipping costs are calculated and shown at checkout before you pay.

Order tracking

As soon as your order ships, we will email you a tracking number so you can follow your package all the way to your door.

Customs, duties and taxes

Orders shipped outside the United States may be subject to import duties or taxes charged by the destination country. Where these are not collected at checkout, they are the responsibility of the recipient.

Shipping address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away and we will do our best to update it before your order ships.

Delayed or missing packages

If your tracking stops updating or your order seems to be taking longer than expected, email us and we will look into it with the carrier straight away.

Questions?

Email us at support@famacares.com and a member of our team will be glad to help.